Nonprofits, associations, and small-business support organizations serve people through a series of steps. Most of those steps were never designed. They accumulated. By Design gives your team the method to decide them on purpose.
Inquire Running your own business? The step-by-step program is here.
What does the person you serve experience, who owns each step, and what happens when it breaks?
The same method taught in the public program, applied to your programs, your participants, and your team. It works because it is the same question everywhere: what does the person you serve experience, who owns each step, and what happens when it breaks?
A first conversation will help us find the right scale for the work.
A live session for your class, cohort, members, or staff. Your group learns the core idea that every experience has two halves, and starts looking at one real experience from your own work.
Conferences, member events, training days, program cohorts, staff development.
One hour. Live, in person or virtual.
Time to understand the idea and start the hands-on work. Your team learns the By Design concept, then begins working through one real participant experience together. You will not walk away with a fully built process. You will walk away with a solid start your team can keep working on its own.
Teams who want a shared understanding and a hands-on start, leadership retreats, and program staff launching or reworking a program.
Three hours. In person only.
I work with your team to design the participant experience for your program, from first contact to completion. That includes the breaks, the owners, and the back-end decisions that make it run the same way every time. You leave with a finished design your team can run.
Programs that depend on one or two people holding it together, programs growing faster than their process, and teams handing work to new staff.
Case by case. We scope it together after we talk.
The work is shaped around what your team needs next, not a generic deliverable.
1-hour workshopA shared way to talk about the experience you give the people you serve, and the questions to start asking.
Half-day workshopThe By Design concept, plus a hands-on start on one real participant experience that your team can continue on its own.
Consulting engagementA finished design for your participant experience: the front end, the breaks, the named owners, and the back-end decisions behind it. Your team can implement it, or hand it to a vendor with clear requirements.
Tell me about your organization and what you are trying to fix.
We talk through what you serve, who you serve, and where it breaks, and figure out which of the three fits.
You get a clear proposal with what is included.
Engagements are contracted through The 3Fifty Group.
Before By Design, Rasheeda spent sixteen years at Capital One across global card payments, supplier management, supply chain, and an innovation center. For about ten years, she has applied the same thinking in her business and at BLCK Street, where she is executive director.
From an annual conference welcoming more than 700 attendees to a rebrand mapped across 83 tasks, the work starts with the experience people actually have.
Tell me what your team is working onPrefer to write? hello@the3fiftygroup.com